Legal notice
Seller / Legal Business Name
MIXMI Co., Ltd. (Miura Knives)
Business Address
1F, Gendai House Osu, 2-32-7 Osu, Naka-ku, Nagoya, Aichi 460-0011, Japan
Representative / Person Responsible for Operations
Keiichi Miura
Website
Telephone
+81 52-242-2495
Price Range
JPY 2,000–550,000
Delivery Time and Shipping Methods
Orders are usually shipped within 1–3 business days after order and payment confirmation.
Shipping methods: DHL / Japan Post EMS
Available shipping methods may vary depending on the weight, size, and contents of the order.
Payment Methods and Payment Timing
We accept credit cards (Visa / Mastercard / American Express), PayPal, Wise, and other payment methods displayed at checkout.
For credit card and other immediate payment methods, payment is confirmed when the order is placed.
Available payment methods may vary depending on the order.
Additional Costs / Shipping, Duties and Taxes
Product prices are as displayed on each product page.
Shipping costs are not included in the product price and are charged separately based on the weight, size, and shipping method. The applicable shipping cost will be displayed at checkout.
Orders shipped to the United States are sent on a DDP (Delivered Duty Paid) basis. Import duties, import taxes, and customs clearance charges covered under DDP are included or paid by us, and customers will not be required to pay these charges separately upon import.
Returns / Return Period and Return Shipping Costs
If you wish to return an item for personal reasons, please contact us within 14 days of receiving your order.
Returned items must be brand new, unused, and in their original condition.
For returns due to customer preference, the customer is responsible for all return shipping costs. Original shipping charges, insurance fees, and other related costs are non-refundable.
Returned items must be securely packed with sufficient protection to prevent damage during transit.
We may request photographs of the item to verify its condition before accepting the return.
We reserve the right to refuse a return or refund if the item has been used, damaged, soiled, or otherwise does not meet the above return conditions.
If the product is defective or we have shipped an incorrect item, we will cover the return shipping costs.
If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we can cancel the order and issue a refund. If the order has already been shipped, applicable outbound and return shipping costs may be deducted from the refund.
Defective Products
If you receive a defective or incorrect item, please contact us.
After confirming the condition of the item, we will provide either a refund or a replacement. We will cover the return shipping costs for defective or incorrectly shipped items.