Returns & Refund Policy

If you wish to return an item, please contact us by email within 14 days of receiving your order.

We will provide you with return instructions and the return address. Please do not send an item back without contacting us first.

Return Conditions

Returns are accepted only if all of the following conditions are met:

• The item is brand new and unused.
• You contact us regarding the return within 14 days of receiving the item.
• The item has not been damaged, soiled, or otherwise affected by improper handling.

Please pack the item carefully and securely, with protection equivalent to the packaging in which it was originally delivered, to prevent damage during return shipping.

We reserve the right to refuse a return or refund if the above conditions are not met or if the item has been used, damaged, soiled, or otherwise affected by the customer's handling.

We may request photographs of the item to verify its condition before accepting the return.

Return Shipping Costs

For returns due to customer preference, the customer is responsible for all return shipping costs.

If the return or exchange is due to a defective product, an incorrect item being shipped, or another issue attributable to us, we will cover the return shipping costs.

Refunds

Once we receive the returned item, we will inspect it to confirm that it meets the return conditions. After approval, we will process the refund.

For returns due to customer preference, the original shipping charges, insurance fees, and other related costs are non-refundable.

Orders shipped to the United States are sent on a DDP (Delivered Duty Paid) basis. Import duties, import taxes, customs clearance fees, and other costs related to DDP that have been paid by us are also non-refundable in the case of a return due to customer preference.

Where applicable, these non-refundable costs may be deducted from the refundable product amount.

After we process the refund, the time required for the funds to appear in your account or credit card statement will depend on your payment method and financial institution.

Defective or Incorrect Items

If you receive a defective product or an item different from what you ordered, please contact us within 14 days of receiving it.

After confirming the condition of the item, we will provide either a replacement or a refund.

For defective or incorrectly shipped items attributable to us, we will cover the return shipping costs.

How to Return an Item

Please contact us by email before returning any item.

After confirming the condition of the item and the reason for the return, we will provide you with return instructions and the return address.

We may request photographs of the item to verify its condition before approving the return.

Please do not send an item back before receiving return instructions from us.

Contact

Email: info@miuraknives.jp